HOW WE MAKE SHOPPING SAFE
Our shopping site is secured from the top down with multiple layers of firewalls, secure passwords, and high encryption, guaranteeing you a secure shopping experience. The shopping cart is PCI compliant and uses HTTPS and a 128bit SSL certificate. All sensitive information, such as credit cards and passwords, is stored using advanced, military-grade encryption behind another firewall layer on a server separate from the shopping site.
Still prefer to order the good old-fashioned way?
If you would rather order over the phone, you can call us at 1 (888) 750-6004 and we would be glad to take your order.
OUR SITES ARE PROVIDED BY MARYJANESFARM ON AN “AS IS” AND “AS AVAILABLE” BASIS. MARYJANESFARM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITES, THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON OUR SITES. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, MARYJANESFARM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MARYJANESFARM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF OUR SITES, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY MARYJANESFARM NOR ITS AFFILIATES, NOR ANY OF THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PROVIDERS, OR THE LIKE, SHALL CREATE A WARRANTY NOR SHALL USER RELY ON ANY SUCH INFORMATION OR ADVICE.
Under no circumstances shall MaryJanesFarm or any other party involved in creating, producing, or distributing our Sites be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use our Sites, including but not limited to reliance by a User on any information obtained from MaryJanesFarm or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to MaryJanesFarm’s records, programs, or services. User hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available through MaryJanesFarm and our Sites. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, liability is limited to the fullest extent permitted by law.
COPYRIGHTS AND TRADEMARKS
Copyright 2016 Paradise Farm Organics, Inc. All rights reserved.
Organic on-the-go®, MaryJanesFarm®, Cooks in the Cup Cup Cook™, and Bakes in the Cup Bake Cook™ are the exclusive property of Paradise Farm Organics, Inc, and may not be used in any way without the written permission of MaryJanesFarm. These trademarks may not be used in connection with any product or service that is not MaryJanesFarm’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits MaryJanesFarm.
OUR UNCONDITIONAL GUARANTEE
We understand that buying by phone, by mail, or online is an act of trust, and we want to be worthy of yours. Consequently, your order is backed by this unconditional guarantee: If you are not completely satisfied with the quality of your purchase, please contact us immediately and we will do whatever we can to help make it right for you.
PROBLEMS ON YOUR ORDER
If you are dissatisfied with the quality of your purchase or if there are any extraneous, mis-shipped items in your order, please call us immediately for instructions on returning those items. We accept returns on all unopened food packages. Food products need to be returned within 30 days of purchase.
Depending on the particular item or quantity of mis-shipped items, we do not necessarily request their return. If an item is defective or has quality issues, we will request it be returned so that we can ascertain the nature of the problem. If a return is warranted, we will issue a call tag and ask you to prepare the product for pickup. To be eligible for a refund, all non-defective items must be returned in saleable condition.
We will ship out any replacements or substitutions as soon as possible and free of any shipping charges to you. If you request a refund or credit, we will process the refund or credit when we receive the returned items. We ordinarily will not include the original cost of shipping in the refund or credit.
If there are any items missing from your order, please call immediately to inform us of the oversight. We will send out any shorted items as soon as possible, free of any shipping charges to you.
DAMAGED OR LOST SHIPMENTS
If your shipment arrives in poor condition or is long overdue, please call immediately to inform us of the issue. We will send out a replacement order and file a claim with UPS to recover losses on damaged or lost shipments. If UPS’ records show that a shipment is still in transit, we will inform you of its status and its expected date of delivery. If it still does not arrive on the expected date, please call us to arrange shipment of a replacement. Please keep in mind that we cannot track shipments sent via the U.S. Postal Service.
The prices listed on the shopping site reflect our most recent prices. We reserve the right to modify or update our prices periodically as necessary. However, despite our constant vigilance, occasional errors slip in.
If there is a discrepancy between the listed price of an item on your order and the correct price, we will take one of the following actions:
- If the correct price of an item is lower than that on your order, we’ll charge you the lower price and ship your order.
- If the correct price of an item is higher than that on your order, we’ll make a reasonable effort to contact you to alert you to the correct price and confirm your desire to receive the item still. If we can’t contact you, we’ll ship your order anyway and either
- charge the price listed on your order, if the error in pricing is ours, or
- simply change the price on your order to reflect the correct price.
If an item is out of stock, out of season, or otherwise currently unavailable, we leave it to our discretion to either remove the item from the order or to backorder the item. We will ship all the rest of the available items in the order. We prefer not to backorder an item if possible, particularly if it is out of season or likely to be out of stock for a long period of time, because managing the long list of backorders that can accumulate can become cumbersome and we risk overlooking your order the longer we hold it.
We will always do our best to list any out-of-stock products as such on our shopping site. So please verify the current availability of a given item. We ask also that you please note the seasonal availability of items and only place orders for those items a little prior to or during their season.
If the item is backordered because it becomes unavailable after you place your order, we will not charge you any additional shipping.
If we declare an item as out of stock or clearly state the times an item is available and you wish to place the item on backorder anyway, then any additional shipping charges will be your responsibility and will be charged in the same fashion as the original order in the absence of further instructions from you.